配送について
Safely from Japan
to your door.
Ordering health products from Japan for the first time? We understand the hesitation. Will it actually arrive? Will it be handled carefully? How long will it take? We've shipped hundreds of orders worldwide, and we treat every package like it's going to family. Here's exactly how it works.
We ship through Japan Post, Japan's national postal service. Why Japan Post? It's affordable, reliable, and trusted by millions of Japanese businesses and consumers every day.
Their international network reaches 120+ countries, with established connections to postal services worldwide.
It's the same service Japanese families use to send packages to relatives overseas. Simple, dependable, and cost-effective.
Service Options
Every option includes tracking so you always know where your package is.
Careful Handling
Health supplements deserve careful handling. Here's what goes into every shipment.
Each product is individually wrapped in bubble wrap or cushioning material. Glass bottles receive extra protection.
We use reinforced cardboard boxes sized appropriately for your order — not oversized boxes where items can shift.
Boxes are securely taped and sealed. We include cushioning to fill empty spaces and prevent movement.
Shipping Zones
Shipping costs depend on your destination and order weight. Japan Post divides the world into zones based on distance from Japan.
Zone 1 — Closest
China, South Korea, Taiwan, Hong Kong, Singapore, Thailand, Vietnam, Philippines, Malaysia, Indonesia
Zone 2
Australia, New Zealand, India, UAE, and surrounding regions
Zone 3
United States, Canada, United Kingdom, Germany, France, and other Western countries
Zone 4 — Furthest
Brazil, Argentina, South Africa, and other distant destinations
Estimated Delivery
Times shown are after your order ships. Actual delivery may vary due to customs processing and local postal services.
Order Tracking
Most orders include a tracking number. Here's the journey your package takes.
You complete your purchase on Naturacare.jp and submit your shipping information.
You receive an order confirmation email with your order number once payment is successfully processed.
Your order is carefully packed and prepared for international shipping from Japan.
Once your package is shipped, you receive an email with your Japan Post tracking number.
You can track your package using the Japan Post tracking page, and later through your local postal service once it arrives in your country.
When the package reaches your destination country, it is reviewed by local customs. Depending on your country's regulations, customs duties or taxes may apply. This does not happen for every shipment and depends on factors such as declared value and product category.
If customs charges apply, your local postal service or customs authority will contact you directly, usually before delivery, with instructions on how to pay. In some cases, payment may be requested at the time of delivery.
After customs clearance is completed, your package is delivered to your address.
Import Information
In reality? It doesn't happen often. From our experience, most orders arrive without any additional charges. It's occasional, not regular. Many customers have ordered multiple times and never paid customs fees.
Common Questions
We ship to most countries worldwide. If your country is available, you'll see it in the shipping options at checkout. Some remote areas may have limited service options.
Lost packages are rare, but they happen. If tracking shows no movement for an extended period, contact us. For EMS shipments, we can file an official inquiry with Japan Post. We'll work with you to resolve the situation.
Please take photos of the damaged packaging and products, then contact us immediately. We'll arrange a replacement or refund. Keep all packaging materials until the issue is resolved.
If your order hasn't shipped yet, contact us as soon as possible and we'll update the address. Once shipped, address changes are difficult or impossible — the package will go to the original address.
Yes, Japan Post can deliver to PO boxes in most countries. However, we recommend a physical address when possible for faster delivery.
You'll receive an email notification with your tracking number as soon as your order leaves our facility. If you don't see it, check your spam folder or contact us.
Sometimes tracking updates are delayed, especially during customs processing or when transferring between postal services. If there's no update for more than 7 days (EMS) or 14 days (ePacket Light), contact us and we'll investigate.
We know ordering from overseas requires trust. We take that seriously. Every order is packed with care, shipped through Japan's most reliable carrier, and tracked from start to finish. If something goes wrong, we'll make it right.
